Returns
If the item you order is not to your liking, I am happy to accept returns requested within 30 days after you received the item.
To request a return, you can contact me at matt@matthewsmithstudios.com. I'll send you a return shipping label, as well as instructions on how and where to send your package. Please do not send an item back to me without first requesting a return.
You can always contact me for any return question at matt@matthewsmithstudios.com.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I've received your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund t.